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Client Services Manager (Portland)

 

Join the team revolutionizing the out-of-home (OOH) advertising industry.

Billups is an out-of-home ad-tech company with the largest managed service team in the US, pioneering the leading marketplace for advertisers and suppliers to reach their audience using all types of OOH media, from digital to experiential.

We’re looking for someone to join our team as a dynamic Client Services Specialist, who will partner closely with the Product, Engineering, Sciences, Marketing, and Client Services teams to help Billups lead in intelligent out-of-home advertising reporting & insights, powered by science and machine learning.

As a technical-creative, you will nurture relationships with key advertising media vendors, consult with other client services teams on advertising attribution technology, and provide market insights and customer feedback to the Product team that will help shape and improve these products.

Communication across teams is integral to the company, so your organization and writing skills along with attention to detail will be essential to success.

Do you enjoy working with advertising measurement and attribution, qualitative and quantitative analysis, and client relationship building? Then this is the role for you.

This position is directly responsible for the following:

  • Ownership of the development of vendor media client relations and customer success in OOH ad attribution reporting.
  • Understand customer needs and gather product requirements.
  • Use customer and market research, customer and user feedback, customer usage and competitive analysis to identify new product opportunities and enhancements.
  • Collaborate with Marketing to gather customer feedback, analyze market insights, coordinate beta testing, and enable customer success.
  • Present and clearly articulate product strategy to stakeholders.
  • Engage closely with the Product, Engineering, and Sciences teams to ensure they have context on client goals and strategies so to report outcomes that are relevant and valued by the client.
  • Manage project schedules, identify possible issues and clearly communicate them to project stakeholders.
  • Take responsibility for release schedules and milestones, supporting a high velocity in a fast-paced environment.
  • Provide business guidance for product success, coordinating priorities for processing and production of attribution reports.

Qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 3–5 years of account management or related experience.
  • Experience with advertising, marketing, finance, legal, tech consulting business.
  • Proven successful account management outcomes from lead to repeat-business client in multiple contexts throughout your career.
  • Experience with advertising attribution, analytics, and reporting.
  • Ability to craft a compelling message and tailor it for a given audience.
  • Ability to blend technical topics with simple, everyday language to deliver a story that is memorable and useful.
  • Comfortable talking about technical matters with business people and business matters with technical people.
  • Able to express complex concepts in plain language to reach broader audiences.
  • Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment.
  • Ability to gather market intelligence based on research, data and industry trends.
  • Knowledge of multiple functional areas such as sales, account management, customer support, marketing, finance, legal, product management, engineering, UX/UI.
  • Excellent problem-solving, organizational and analytical skills.

Billups believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job detail is designed to outline primary duties, qualifications and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.

Billups is an equal opportunity employer offering a dynamic, fast-paced work environment and a team-focused culture.

For more information about this job, please forward your resume to apply@billups.com.