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Technical Customer Success Manager (NYC)

 

Join the team revolutionizing the out-of-home (OOH) advertising industry.

Billups is an out-of-home ad-tech company with the largest managed service team in the US, pioneering the leading marketplace for advertisers and suppliers to reach their audience using all types of OOH media, from digital to experiential.

The Customer Success Manager (CSM) is responsible for most of the interactions with the media owner (Vendor) that consumes Billups tech products, such as Ad Server, SSP, Units Catalog, Exposure Dashboards, DSP and Media Planner as well as any other that may be developed in the future.

The CSMs goal is to increase the revenue paid by Vendors (subscriptions, tech fees etc.) as well as the volume of Ad plays we are getting from them. The CSM remains to be on the first line of support for any request coming from the Vendor and likewise the CSM supports Billups media team.

The key value that CSMs can bring to Billups is in making Vendors comfortable and happy working with us. The Vendors should experience a high-level service when they are dealing with us.

Job Duties

  • Lead onboarding and integration activities and training.
  • Manage customization efforts required for client success.
  • Informs the Media team about new capabilities and opportunities that are coming from the Vendor.
  • Perform platform training and product demos for the Vendor’s team during the onboarding process.
  • Be responsible for getting the accurate data from the media owner regarding the inventory and prices and make sure that this information is up to date.
  • Collaborates with the tech team and media team to resolve any issue with the Vendor.
  • Be the first to respond to any incoming request from new and existing clients.
  • Consolidate feedback from clients for product, engineering bug fixes and enhancements.
    Handles other duties as assigned.
     

Interpersonal Skills

  • Shows a good knowledge of OOH industry and key players.
  • Expresses ideas and thoughts well verbally and in written form.
  • Selects and uses appropriate communication methods and varies communication style to meet needs.
  • Exhibits good listening and comprehension.
  • Balances team and individual responsibilities and contributes to a positive team spirit.
  • Adapts to changing priorities and finds workarounds for delays or unexpected events.
  • Writes clearly and informatively.
  • Demonstrates original thinking and creativity

Qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 3–5 years of account management or related experience

Billups believes that each team member makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities outlined in a job description. Therefore, this job detail is designed to outline primary duties, qualifications and job scope, but not limit the employee or the organization to just the work identified. It is our expectation that each team member will offer his/her services wherever and whenever necessary to ensure the success of our endeavors and to pursue individual career growth.

Billups is an equal opportunity employer offering a dynamic, fast-paced work environment and a team-focused culture.

For more information about this job, please forward your resume to apply@billups.com.